A reference to "we", "us" or "our" is a reference to Rocket Industries;
We recommend that you read this document carefully before using the Gift Card. If you have any questions or would like more information about your Gift Card, please call (02) 8825 1900 or see in-store.
By purchasing, redeeming or attempting to redeem a Gift Card, you:
GIFT CARD INCLUSIONS & EXCLUSIONS
All products or services sold through Rocket Industries
Rocket Gift Cards
PURCHASES USING MULTIPLE GIFT CARD VALUE
You can make purchases using multiple Gift Cards. You can choose what amount to use up to the value of each card.
PURCHASES EXCEEDING THE GIFT CARD VALUE
Your Gift Card may only be used to make purchases up to the Remaining Card Value. If you wish to make a purchase for an amount that exceeds the Remaining Card Value, you must pay the excess using another payment method.
NO CASH ADVANCES
You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.
VALIDITY AND EXPIRY OF GIFT CARDS
Your Gift Card will be valid for use until the balance (total value of the card) has been used. Our gift cards have no expiry date. Once the gift card reaches a zero balance ($0.00), the card becomes null and void.
RE-ISSUE OF FAULTY OR DAMAGED GIFT CARDS
Re-issue of faulty or damaged Gift Cards is not available unless the Gift Cards are proven to be faulty or damaged as a result of the production process or otherwise due to the fault of Rocket Industries.
DESTRUCTION OF GIFT CARD WITH NO VALUE
Once the Remaining Card Value is completely used, destroy your card by cutting it in half diagonally. Your Gift Card cannot be reloaded.
LOST OR STOLEN GIFT CARDS
Treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded. If your card/s has been lost or stolen, contact us immediately on (02) 8825 1900 and we will put a stop on the card/s.
CHECKING YOUR GIFT CARD BALANCE
You can check your card balance at any time in-store or by calling (02) 8825 1900. Checking your balance via the Rocket website is coming soon.
CAN I EXCHANGE MY GIFT CARD?
No, you cannot exchange your Gift Card for a different denomination, cash or discount.
CAN I CANCEL MY GIFT CARD?
No, you cannot cancel your Gift Card.
EXCHANGING ITEMS PURCHASED WITH A GIFT CARD
Goods that are purchased solely, or in part with a Gift Card may be exchanged or returned subject to our returns policy.
YOUR GIFT CARD, YOUR RESPONSIBILITY
You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us or by any of our employees.
To add or remove goods or services which may be purchased with the Gift Card;
For infrastructural, systems, administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct;
To comply with any contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or
Where we, acting reasonably, consider that it will not be to your detriment.
PRIVACY AND CONFIDENTIALITY
ERRORS AND COMPLAINTS
If you have reason to believe that an error has occurred in relation to your Gift Card, you should call (02) 8825 1900. Any complaints about goods or services purchased with a Gift Card must be resolved by calling (02) 8825 1900.